| Our company uses a set of email filters to help block the delivery of unsolicited commercial and junk email, otherwise known as SPAM. If you have been directed to this page, it is because our anti-SPAM server has rejected your email message. If you believe that your email was rejected in error, please accept our sincere apologies. We would like to add you to our “whitelist” of approved senders. Once your email address has been added to this whitelist, all of your messages will automatically bypass our anti-spam filters. To be added to this list, please do the following. Fill out the form below and click on the submit button. This information will be reviewed by our Helpdesk. After verifying that your intended recipient wishes to receive email from you, we will add you to our whitelist and notify you via email so that you may resend your message. |
Whitelist Request Form
More Information
Once I’m added to the whitelist, do I need to resend my original message? Yes. Unfortunately, our anti-spam software does not keep any copies of the rejected email. Once you have been added to our whitelist, the system will automatically accept all new emails from your address. However, you will need to resend your original message. I send emails to several people at pomusa.com.
Do I need to tell you all their names? No. Once you have been added to our whitelist, the approval is firm-wide. You may then send an email to anyone at pomusa.com, and the system will automatically approve your message.
I didn’t send a message to pomusa.com, but I still got a rejection. Why? Unfortunately a common tactic of both spammers and viruses is to forge the FROM part of an email address. This helps them hide their location and makes it difficult for companies to identify and block them.
Here’s a scenario to help explain this:
A spammer uses a misconfigured BellSouth mail server to send an email to the RBH mail server. In the mail message, the spammer has forged your email address to make it look as if you were the author of the email. After running the tests, the RBH server refuses to accept the message. The BellSouth server mistakenly assumes that the author (you) would want to know about this, so it sends you an email letting you know that it could not be delivered. Although the bounce message includes a line directing you to this site, the pomusa.com server did not send you this email. Instead, it comes from the mail server that the spammer used when forging your address. If you are a target of a spammer or virus for forging, you may receive hundreds or thousands of these bounce messages. Unfortunately, there is not much that you can do if this is happening to you. Depending on the severity, you will probably want to contact your ISP and ask for a new email address.
